Shipping policy

All orders are processed and shipped within 24 hours of payment confirmation, excluding weekends and public holidays. Orders placed on weekends or public holidays will be shipped on the next business day.

Delivery Times & Carriers

We offer fast, reliable shipping worldwide with trusted carriers:

United Kingdom: 1–3 business days via Royal Mail
Europe: 2–4 business days via DHL
United States: 3–5 business days via UPS
Australia: 3–5 business days via UPS
Rest of the world: 5–10 business days

Delivery times may vary slightly depending on your location, carrier delays, or peak periods, but most orders arrive within the stated timeframe.

Shipping Costs

Shipping is completely free worldwide - no hidden fees at checkout.

Customs, Duties & Taxes

We ship on a DDU (Delivered Duty Unpaid) basis. This means any customs duties or import taxes imposed by your country's local authorities are the responsibility of the customer. These charges are not included in the product price or shipping cost. We recommend checking your local customs regulations before ordering.

Shipping Protection

Every order includes shipping protection. In the rare case your package is lost or damaged in transit, we'll make it right - no hassle.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with your tracking number. Tracking updates may take up to 24 hours to appear after dispatch. You can use your tracking number to follow your delivery every step of the way.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible. We'll work with the carrier to resolve the issue and make sure you receive your order.