Try Luxin: 30 days without any commitment
Not sure about your choice? Try our modules without any stress - if you change your mind, we'll refund your money.
30-day money-back guarantee
Hassle-Free Returns
1, 2, 3 and refunded
Changed your mind? No problem. We make returns simple.
1
Start your return
To start the return process, click the button below or reach out to our support team at support@luxinstore.com
Please include in your email:
- Order number
- Reason for return
- Your address
- Your contact information
2
Prepare the package
Once the return process starts, we'll provide you with clear details and instructions for sending your item back.
Return steps:
Carefully uninstall your product
Pack all parts in original box
Send it back
3
Get your money back
Inspection & refund:
Once we receive the item, we'll inspect it and refund your money using the same payment method you used at checkout.
Refund timeline:
Depending on your bank, the refund should appear in your account within 5 business days of confirmation.
30-day money-back guarantee
Frequently asked questions
Can I return my module if I simply changed my mind?
Yes. We offer a 30-day no-questions-asked return policy. If you change your mind for any reason, contact us at support@luxinstore.com and we'll handle everything.
How long does it take to get my refund?
Once we receive the item, we inspect it and process the refund within 1–2 business days. Depending on your bank, the money appears in your account within 5 business days of confirmation.
Do I need to reinstall my original system before returning?
Yes. Please carefully uninstall the Luxin module and pack all parts in the original packaging before the courier arrives.
What if my item arrived damaged or not working?
Contact us immediately at support@luxinstore.com with your order number and a photo. We'll send a replacement part as fast as possible at no cost to you.